[Japanese Speaking] Customer Success
Description
- Support customers while using the trading platform through chat, email,...
- Perform Verification Steps with Customers (KYC Procedures): Ensure that documents and materials comply with relevant standards.
- Monitoring Transaction Activities: Check deposit and withdrawal transactions. Unusual transaction frequency.
- Enhance Risk Management Systems.
- Other Related Tasks.
Requirements:
- Basic Microsoft Office Skills: Ability to create Word documents, create and manage spreadsheets with Excel using formulas, create instructional materials with PowerPoint, etc.
- Have customer support experience at least 1 year (in any sector). We are willing to train at the beginning of the domain.
- Good Japanese Communication Skills ( 4 skills, at least Japanese N2 level)
- Problem-Solving Skills and Flexibility in adapting to changes.
- Good Teamwork Skills, proactive in problem-solving (emphasizing teamwork spirit).
- High Responsibility in work.
- Ability to Adapt Quickly and respond effectively to sudden changes.
- Able to work in assigned switch shifts from (6AM to 10PM). Have 5 remote working days/month
Benefits:
- Performance bonus: twice
- Attractive, competitive salary $800
- Performance bonus: twice/year
- 100% full salary from the 1st day of work
- Paid in USDT
Apply by submit the form or contact with our recruiters: