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[Japanese Speaking] Customer Success

TYPE
Full-time
Salary
$800
LOCATION
Hanoi

Description
  • Support customers while using the trading platform through chat, email,...
  • Perform Verification Steps with Customers (KYC Procedures): Ensure that documents and materials comply with relevant standards.
  • Monitoring Transaction Activities: Check deposit and withdrawal transactions. Unusual transaction frequency.
  • Enhance Risk Management Systems.
  • Other Related Tasks.
Requirements:
  • Basic Microsoft Office Skills: Ability to create Word documents, create and manage spreadsheets with Excel using formulas, create instructional materials with PowerPoint, etc.
  • Have customer support experience at least 1 year (in any sector). We are willing to train at the beginning of the domain.
  • Good Japanese Communication Skills ( 4 skills, at least Japanese N2 level)
  • Problem-Solving Skills and Flexibility in adapting to changes.
  • Good Teamwork Skills, proactive in problem-solving (emphasizing teamwork spirit).
  • High Responsibility in work.
  • Ability to Adapt Quickly and respond effectively to sudden changes.
  • Able to work in assigned switch shifts from (6AM to 10PM). Have 5 remote working days/month

Benefits:
  • Performance bonus: twice
  • Attractive, competitive salary $800
  • Performance bonus: twice/year
  • 100% full salary from the 1st day of work
  • Paid in USDT

Apply for this role
Fill the form with your CV or contact us via email at:
hr@cryptopie-labo.com
Paste your CV link above. Kindly remember to open access to the folder and share with hr@cryptopie-labo.com
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